MONTHLY SERVICE LEVELS
Previous Three Months Service Levels (Cozeva UI)
| COVERAGE PERIOD | COZEVA SERVICE UPTIME | TRANSACTION SUCCESS RATE % | PAGE LOAD TIME (AVG. MILLISEC.) | TIME-TO-FIRST-BYTE (AVG. MILLISEC.) |
|---|---|---|---|---|
| January 2025 |
99.98 |
99.69 |
1136 |
543 |
| February 2025 |
100 |
99.72 |
1041 |
422 |
| March 2025 |
99.94 |
99.77 |
1075 |
526 |
Previous Three Months Service Levels (API)
| COVERAGE PERIOD | API SERVICE UPTIME |
|---|---|
| January 2025 | 100 |
| February 2025 | 100 |
| March 2025 | 99.94 |
Cozeva Response time for March 2025
| Response time under N seconds | Percentage |
|---|---|
| 1s | 97 |
| 2s | 99 |
| 3s | 99 |
| 4s | 100 |
| 10s | 100 |
API Response time for March 2025
| URI | Average Response Time, ms |
|---|---|
| oauth2_token | 82 |
| user_status | 69 |
| member_measurements | 7 |
Additional Details for last month
(Pacific Time)
Scheduled Maintenance
- 03/02/2025 00:00 AM - 03/02/2025 02:00 AM
- 03/23/2025 00:00 AM - 03/23/2025 03:00 AM
Unscheduled Maintenance
- 03/23/2025 05:22:37 AM - 03/23/2025 05:51:37 AM
Scheduled & Unscheduled Maintenance
COZEVA may schedule important maintenance of its software, hardware infrastructure and data storage systems to maintain cutting edge technological solutions, maintain its reliability and safe-guard patient medical records.
Sometimes this maintenance may impact the end user experience. On rare occasions, these updates require that COZEVA be made inaccessible to end users. These are typically scheduled and facilitated during weekends, holidays or extended three day weekends. These scheduled maintenance periods impacting end users are communicated at least five business days in advance to all system users that will be impacted.
For more information see the Scheduled Maintenance article.
For more information, contact the Customer Success Manager for your organization.
Knowledge Base