MONTHLY SERVICE LEVELS
Previous Three Months Service Levels (Cozeva UI)
| COVERAGE PERIOD | COZEVA SERVICE UPTIME | TRANSACTION SUCCESS RATE % | PAGE LOAD TIME (AVG. MILLISEC.) | TIME-TO-FIRST-BYTE (AVG. MILLISEC.) |
|---|---|---|---|---|
| August 2024 | 99.96 | 99.62 | 955 | 288 |
| September 2024 |
100 |
99.62 |
1036 |
475 |
| October 2024 |
99.92 |
99.64 |
928 |
344 |
Previous Three Months Service Levels (API)
| COVERAGE PERIOD | API SERVICE UPTIME |
|---|---|
| August 2024 | 100 |
| September 2024 | 100 |
| October 2024 | 100 |
Cozeva Response time for October 2024
| Response time under N seconds | Percentage |
|---|---|
| 1s | 95 |
| 2s | 98 |
| 3s | 99 |
| 4s | 99 |
| 10s | 100 |
API Response time for October 2024
| URI | Average Response Time, ms |
|---|---|
| oauth2_token | 102 |
| user_status | 261 |
| member_measurements | 7 |
Additional Details for last month
Scheduled Maintenance
- 10/20/24 12:00 AM - 10/20/24 06:00 AM
Unscheduled Maintenance
- 10/22/24 01:16 PM - 10/22/24 01:21 PM
- 10/28/24 01:42 PM - 10/28/24 02:11 PM
Scheduled & Unscheduled Maintenance
COZEVA may schedule important maintenance of its software, hardware infrastructure and data storage systems to maintain cutting edge technological solutions, maintain its reliability and safe-guard patient medical records.
Sometimes this maintenance may impact the end user experience. On rare occasions, these updates require that COZEVA be made inaccessible to end users. These are typically scheduled and facilitated during weekends, holidays or extended three day weekends. These scheduled maintenance periods impacting end users are communicated at least five business days in advance to all system users that will be impacted.
For more information see the Scheduled Maintenance article.
For more information, contact the Customer Success Manager for your organization.
Knowledge Base